Returns policy

🧾 Return & Exchange Policy

At our store, all items are handmade with care and crafted individually. We understand that sometimes things might not work out, and we’re here to help.

✅ Returns and Exchanges Are Accepted

If you wish to return or exchange an item, please follow these steps:

  1. Send us an email at [your@email.com] within 14 days of receiving your order.
    Include your order number and reason for return or exchange.

  2. We will reply with the return shipping address and further instructions.

  3. Once we receive the item in its original condition, we will process the exchange or refund.

🚚 Shipping Costs

Please note that:

  • Customers are responsible for the return shipping cost.

  • We do not refund the original shipping fee (if any).

  • Exchanges are shipped once the original item is received and inspected.

❗Exceptions

We do not accept returns or exchanges on:

  • Items damaged due to misuse or improper care

  • Custom orders made specifically for you

If you have any questions, feel free to contact us. We're always happy to assist!